Delete Your Nohho Account

If you have a Nohho account (property owners & staff)

1. Email [email protected] from the email address or phone number registered on your Nohho account.
2. Use the subject line “Account Deletion Request” and include your registered mobile number so we can verify your identity.
3. We’ll confirm your identity and process the deletion within 30 days, and email you once it’s complete.

If you’re a tenant (no Nohho login)

Nohho doesn’t currently have a tenant-facing login — your details (identity info, KYC documents, images, emergency contacts) are added to the platform by the property owner or a staff member managing your hostel/PG. You can still request that this data be deleted:

1. Email [email protected] with your full name, the property/hostel you’re associated with, and the mobile number used when you were onboarded.
2. Our team manually verifies your identity with the property owner or staff who onboarded you, and processes the deletion directly, since this data isn’t tied to a self-service account.
3. We’ll confirm by email once your data has been removed, typically within 30 days.

What gets deleted

Once your request is verified, we delete your profile information, KYC documents, uploaded images, and emergency contact details.

What we retain, and why

As set out in our Privacy Policy, we retain certain information — such as financial and payment records tied to your tenancy — for the duration of your association with a property plus 3 years thereafter, unless a longer period is required by law or for dispute resolution. This data is retained even after an account deletion request, as permitted under applicable law.

Questions?

Contact our Grievance Officer at [email protected], or call 8837536456.