Terms of Service

By accessing or using the Nohho platform (mobile or web application), operated by Pampas Lab LLP (“Nohho”, “we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, you must not use the platform.

Nohho is a property management platform that connects property owners, tenants and staff, enabling identity verification (KYC), tenant/staff management, rent invoicing and payment tracking, and property configuration (billing, notifications, rent settings).

There is no minimum age restriction to use the Nohho platform. By using the platform, you confirm that you have the legal capacity to enter into a binding agreement under Indian law and that the information you provide is accurate.

• Owners create and manage properties, onboard tenants/staff, configure billing and rent settings, and verify KYC/payment proofs.
• Tenants provide accurate identity and emergency contact information, and are responsible for paying rent as agreed with their property owner.
• Staff are granted access by an owner/admin to manage specific platform functions on the owner’s behalf.
• All users are responsible for the accuracy of the information (identity, KYC, financial, emergency contact) they submit, and for maintaining the confidentiality of their account credentials.

• Nohho generates invoices and payment links with prefilled details. Tenants use these links to pay via third-party UPI apps (e.g. Google Pay, PhonePe) of their choice, then submit proof of payment for the owner to verify.
• Alternatively, tenants may pay an owner directly outside the platform and inform the owner, who then manually records the payment in the system.
• Nohho is not a payment processor and does not handle, hold or have custody of any funds. All payments occur directly between the tenant and owner (or via the tenant’s chosen third-party payment app). Nohho is not responsible for payment failures, delays, fraud, incorrect proof submissions, or disputes arising between owners and tenants regarding payment.
• Owners are solely responsible for verifying payment proofs before approving them in the system.

• New owners receive a free period (currently 3 months) before subscription billing begins.
• After the free period, owners can choose Pay As You Go (₹20 per active tenant in the previous month, postpaid, ₹199 monthly minimum, cancel anytime) or a Fixed Prepaid plan (6 months: pay for 5, get 6; 12 months: pay for 10, get 12, billed upfront based on total beds in the system). Nohho takes zero commission on rent collected.
• Pay As You Go invoices carry a 7-day grace period. If unpaid after 15 days from the invoice date, the account moves to read-only mode (existing data can be viewed, but new tenants cannot be onboarded). If unpaid after 30 days, the property account is suspended. To reactivate a suspended account, the owner/admin must contact Nohho support.
• The first 100 properties to sign up are grandfathered at ₹20 per active tenant for as long as their account remains active, even if Nohho’s base pricing changes for new signups in the future.

• Once a property is created on the platform, it cannot be deleted. Sub-items within a property (tenants, staff, configurations, etc.) can be added, edited or removed by the property admin at any time.
• Nohho reserves the right to suspend or terminate any account for non-payment (as above), submission of fraudulent KYC or identity information, misuse or abuse of the platform, or any illegal activity conducted through the platform.

You retain ownership of the content you upload (KYC documents, images, property details, etc.). By uploading content, you grant Nohho a limited license to store, process and display that content solely for the purpose of operating and providing the platform’s services to you and the relevant property owner/tenant/staff.

You agree not to: submit false or fraudulent KYC/identity information; use the platform for any unlawful purpose; attempt to access another user’s account or data without authorization; or interfere with the platform’s normal operation.

The Nohho platform, including its branding, design and underlying software, is the property of Pampas Lab LLP. Nothing in these Terms grants you any right to use Nohho’s trademarks, logos or branding without prior written consent.

The platform is provided “as is” and “as available.” Nohho does not guarantee uninterrupted or error-free operation and disclaims all warranties to the extent permitted by law.

To the extent permitted by law, Nohho shall not be liable for any indirect, incidental or consequential damages, or for disputes, losses or damages arising from payment transactions conducted between owners and tenants outside Nohho’s control.

You agree to indemnify and hold Nohho harmless from any claims, losses or damages arising from your misuse of the platform, breach of these Terms, or violation of any law or third-party right.

Any dispute arising out of or relating to these Terms shall first be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Rajasthan, India. Subject to the outcome of arbitration, courts in Rajasthan, India shall have exclusive jurisdiction.

These Terms are governed by the laws of India.

We may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at [email protected].

For grievances, contact our Grievance Officer at [email protected] / 8837536456, 2/147, Khandu Colony, Banswara, Rajasthan 327001.